Google’s first smartwatch, the Pixel Watch, is reported to have an unusual hardware problem. Several users have reported that the back panel of their device is randomly falling off without any apparent damage done to the device. This issue seems to be related to the adhesive used to secure the back panel of the watch.
The reports, which first surfaced on Reddit and Twitter, state that the issue occurs without the device getting wet or falling, suggesting a potential defect in the product’s adhesive. Some users even reported the back panel falling off after removing the watch from its charging puck. Furthermore, many of the devices experiencing this problem are anywhere between six to seven months old, although some are even younger. The Pixel Watch was launched in October 2022, with the first units shipping shortly thereafter.
Google has yet to formally acknowledge this as a widespread problem for the Pixel Watch. Users have been quick to contact its support service with their complaints. One Reddit user reported contacting Google Support promptly and receiving a new device from the company. However, not all users have had such a smooth experience with Google Support. As Android Police discovered, some users were denied support and asked to pay $300 to file a warranty claim, an amount that is almost equivalent to the $349 price of a brand-new Pixel Watch.
This is not the first time that Google has faced hardware issues with its products. In December of the previous year, Pixel 7 Pro and Pixel 7 owners reported that the rear camera glass of their devices spontaneously cracked, despite careful handling of the device. This problem was thought to be temperature-related, but no conclusive cause was identified.
Users are encouraged to contact Google Support quickly if they encounter this issue with the back panel of their Pixel Watch. Despite Google not having rolled out any official program to address the issue, most users have had their watches replaced with new ones. the problem seems to have affected only a small number of users. Owners are advised to remain watchful of their devices and to promptly report any issues to Google Support.